Posts Tagged ‘Portland’

Invasion of the Plate Snatchers

August 12, 2010

I’m usually not too paranoid, but I must warn unsuspecting diners of a very real danger. Oh yes, be afraid, be very afraid. For THEY are around, lurking just out of sight, ready to pounce without warning. And you may become their next victim. (gasp!)

THEY are………… the Plate Snatchers!   Bwahaha!

THEY will swoop in and snatch your plate away.

THEY don’t care if they invade your personal space.

THEY don’t care if others are still eating, your plate is theirs.

THEY only care that any empty (or almost empty) plates have vanished.

THEY must not ruin our dining adventures. Hold tight to your plate with both hands.

Defend your Plate!

(So now you know what my pet peeve is when dining out. What’s yours?)

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Customer Loyalty

July 4, 2010

Thanks to the euro’s declining value, mortgage rates are at their lowest in years. Like many others, we are taking advantage of these low rates to refinance our home. We chose to re-finance using our original mortgage broker (Usher Financial Group) because they cultivated a strong relationship with us that continued post-sale.

As we picked up the closing check at our bank (also happens to hold our current mortgage), the teller asked “Why didn’t you use us?” This guy asked the wrong question! What he should have asked is “What could we have done to win your business?”

Doing business with your customers is NOT the same as having a relationship with them. If you want to win my business, then cultivate a relationship with me. No relationship = zero loyalty.

How do you cultivate customer loyalty? What makes you a loyal customer? Leave a comment and share your tips on cultivating customer loyalty.

OPB – Where’s the Love?

April 3, 2010

When it comes to OPB, the following is true:

  • I am a huge fan of OPB (Oregon Public Broadcasting).
  • I am one of the 120,000 contributors who believe that the service and programming OPB provides is necessary and valuable.
  • I am a proud OPB member.
  • I am a little bit miffed at OPB’s Membership Team. (more…)

A Lesson in Customer Communications – Portland Water Bureau

November 30, 2009

Is your company or organization prepared to handle customer communications when the unexpected happens?

Service disruptions and unexpected events require immediate engagement with your customers. The same tools that you use to engage and communicate with your customers for normal business activities need to be utilized in times of crisis.

Over the Thanksgiving weekend, the City of Portland’s Water Bureau experienced a crisis that required immediate and regular customer communications. How they handled this communication left some customers unhappy. Here’s what happened: (more…)

Going Above and Beyond

October 26, 2009

Lompoc

Companies known for great customer service do an excellent job of service recovery. Disney is one of the best at applying this principle on a daily basis. It’s a smart business practice that wins you strong customer loyalty.

Now let’s take that principle to the next level. What if a company goes above and beyond; not because they are in service recovery mode, but to fix a mistake the customer makes? I had this type of experience recently and it resulted in one of those coveted “Wow-your-Customer” scenarios.   (more…)


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